:root{--purple:#6757dd;--purple-dark:#5645c5;--ink:#252638;--muted:#8a8b9a;--line:#ebebf1;--bg:#f7f8fb;--nav:#1d2030}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:13px DM Sans,sans-serif}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:background .16s,box-shadow .16s;color:inherit}button:disabled{opacity:.48;cursor:not-allowed}button:focus-visible,a:focus-visible{outline:3px solid #b9affb;outline-offset:3px}button{border:0;background:transparent}a{color:inherit;text-decoration:none}input,textarea,select{border:1px solid #e3e4ec;border-radius:7px;padding:10px 12px;color:var(--ink);background:#fff;outline:none;min-width:0}input:focus,textarea:focus,select:focus{border-color:#9b8aeb;box-shadow:0 0 0 3px #6757dd10}input::placeholder,textarea::placeholder{color:#a1a2af}textarea{resize:vertical}h1,h2,h3,p{margin:0}h1,h2,h3{font-family:Manrope,sans-serif}h1{font-size:calc(28px * var(--font-scale,1));letter-spacing:-1px;font-weight:800}h2{font-size:calc(19px * var(--font-scale,1));letter-spacing:-.45px}h3{font-size:calc(14px * var(--font-scale,1))}p{line-height:1.7}.app-shell{display:flex;min-height:100vh}.sidebar{width:235px;background:var(--nav);color:#c2c4d2;position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column;padding:30px 18px 0;z-index:20}.wordmark{display:flex;align-items:center;gap:11px;padding:0 9px 29px;color:#fff;font-family:Manrope,sans-serif;font-size:calc(25px * var(--font-scale,1));letter-spacing:-1px;line-height:1.1;font-weight:750}.logo-mark{height:39px;width:39px;display:flex;align-items:center;justify-content:center;background:#7360ea;color:#fff;border-radius:11px;font-family:Manrope,sans-serif;font-size:calc(34px * 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.brand{flex:none}.channel-nav small{color:#858a9f}.sidebar-bottom{margin-top:auto;padding-top:14px}.phase-card{padding:15px 14px;border:1px solid #393849;border-radius:9px;margin-bottom:21px;font-size:calc(9px * var(--font-scale,1));letter-spacing:1px;color:#bdb1fc;background:linear-gradient(120deg,#302b43,#252839)}.phase-card>span:last-of-type{color:#89869b;font-size:calc(9px * var(--font-scale,1));float:right;letter-spacing:0}.phase-dot{height:5px;width:5px;border-radius:50%;background:#9d89ee;display:inline-block;margin-right:6px}.phase-card p{color:#dad9e5;letter-spacing:0;font-size:calc(12px * var(--font-scale,1));line-height:1.7;margin:10px 0}.phase-card button{color:#9d93c6;font-size:calc(10px * var(--font-scale,1));padding:0;letter-spacing:0}.profile{border-top:1px solid #333545;padding:17px 1px;display:flex;gap:9px;align-items:center}.profile div{min-width:0;flex:1}.profile strong{display:block;font-size:calc(10px * 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button{position:relative;padding:0;color:#9091a3;font-size:calc(10px * var(--font-scale,1));font-weight:550}.tabs button.selected{color:var(--purple)}.tabs button.selected:after{content:"";position:absolute;bottom:-1px;height:2px;background:var(--purple);left:0;right:0}.tabs span{font-size:calc(9px * var(--font-scale,1));background:#f1edfc;padding:2px 5px;border-radius:4px}.toolbar-right{display:flex;gap:9px;min-width:0}.toolbar-right select{font-size:calc(9px * var(--font-scale,1));padding:7px 10px;max-width:145px;color:#818396}.inbox-grid{display:grid;grid-template-columns:285px minmax(0,1fr);min-height:585px}.inbox-grid.has-current{grid-template-columns:285px minmax(0,1fr) 208px}.ticket-list{border-right:1px solid var(--line);background:#fff;max-height:760px;overflow:auto}.search-box{display:flex;gap:10px;align-items:center;border:1px solid #e8e9ef;border-radius:7px;padding:0 11px;background:#fff}.search-box svg{color:#a7a9b7;flex-shrink:0}.search-box input{padding:10px 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var(--font-scale,1))}.status-tag{border-radius:4px;padding:4px 5px;font-size:calc(8px * var(--font-scale,1));white-space:nowrap}.blank-status{width:32px}.demo-tag{font-size:calc(7px * var(--font-scale,1));letter-spacing:.7px;color:#a497b3;background:#ece7f1;padding:3px 4px;border-radius:3px}.flag{color:#d49a50}.list-empty{display:flex;flex-direction:column;align-items:center;padding:85px 10px;color:#c4c3d4;gap:10px;text-align:center}.list-empty p{font-size:calc(11px * var(--font-scale,1));color:#9796aa}.list-empty span{font-size:calc(10px * var(--font-scale,1));color:#b3b1c3}.inbox-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 35px;text-align:center;background:radial-gradient(ellipse at 50% 35%,#f7f5ff 0,transparent 50%)}.inbox-empty h2{font-size:calc(23px * var(--font-scale,1));font-weight:750;margin:4px 0 12px;letter-spacing:-.8px}.inbox-empty>p{max-width:395px;font-size:calc(11px * var(--font-scale,1));color:#9290a6;line-height:1.9}.empty-visual{position:relative;display:flex;align-items:center;justify-content:center;width:250px;height:170px;margin-bottom:22px}.empty-orbit{border:1px dashed #e5e0f7;border-radius:50%;position:absolute;width:240px;height:145px;transform:rotate(-20deg)}.empty-orbit.two{width:175px;height:175px;border-style:solid;opacity:.55}.empty-center{height:100px;width:100px;border-radius:29px;display:flex;align-items:center;justify-content:center;color:#8872d9;background:linear-gradient(145deg,#f0ebff,#fff);box-shadow:0 15px 35px #8273b41a,0 0 0 7px #ffffff90;border:1px solid #e4ddf7;transform:rotate(-5deg);z-index:1}.empty-mini{position:absolute;height:44px;width:44px;border-radius:12px;background:#fff;border:1px solid #eeebf8;display:flex;align-items:center;justify-content:center;box-shadow:0 8px 22px #9890bd10;color:#a99bd4}.empty-mini.left{left:1px;top:40px;transform:rotate(-11deg)}.empty-mini.right{right:3px;bottom:23px;transform:rotate(10deg)}.empty-actions{display:flex;gap:11px;margin:22px 0 36px}.empty-steps{display:flex;gap:23px;color:#aaa5bd;font-size:calc(9px * var(--font-scale,1))}.empty-steps span{display:flex;gap:5px;align-items:center}.empty-steps svg{color:#a299c7}.conversation{display:flex;flex-direction:column;min-width:0}.conversation-head{padding:22px 23px 17px;border-bottom:1px solid var(--line)}.ticket-id{font-size:calc(8px * var(--font-scale,1));letter-spacing:1px;color:#a6a2b6;display:flex;align-items:center;gap:8px;margin-bottom:9px;flex-wrap:wrap}.conversation-head h2{font-size:calc(17px * var(--font-scale,1));line-height:1.55;font-weight:750;margin-bottom:12px}.conversation-actions{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:calc(9px * var(--font-scale,1));color:#9893a7;flex-wrap:wrap}.conversation-actions>span{display:flex;gap:5px;align-items:center}.text-button{font-size:calc(10px * var(--font-scale,1));color:#8e7fbe;padding:0}.messages{padding:15px 22px;min-height:235px;max-height:430px;overflow:auto;flex:1;background:linear-gradient(180deg,#fff,#fefeff)}.date-divider{font-size:calc(8px * var(--font-scale,1));color:#b0aabb;text-align:center;margin:0 0 20px;display:flex;align-items:center;gap:10px}.date-divider:before,.date-divider:after{content:"";height:1px;background:#f0edf5;flex:1}.message{margin-bottom:22px}.message-meta{display:flex;align-items:center;gap:7px;margin-bottom:8px}.message-meta .avatar{height:24px;width:24px;font-size:calc(8px * var(--font-scale,1))}.message-meta strong{font-size:calc(10px * var(--font-scale,1));font-weight:550}.message-meta time{margin-left:auto;color:#aaa3b5;font-size:calc(8px * var(--font-scale,1))}.message-body{border:1px solid #ece9f3;border-radius:0 9px 9px;padding:12px 13px;margin-left:31px;box-shadow:0 2px 3px #41375c03}.message-source{display:flex;gap:5px;align-items:center;color:#a197b2;font-size:calc(8px * var(--font-scale,1));flex-wrap:wrap}.message-source .brand{height:15px;width:15px;font-size:calc(8px * var(--font-scale,1))}.message-source>span:last-child{margin-left:auto;font-size:calc(7px * var(--font-scale,1))}.message-body p{font-size:calc(11px * var(--font-scale,1));line-height:1.9;margin-top:10px;white-space:pre-wrap;overflow-wrap:anywhere;color:#686074}.message.note .message-body{background:#fffbef;border-color:#f3e9cb}.message.outgoing .message-body{background:#f8f5fe;border-color:#eae1f6}.composer{margin:10px 20px 20px;border:1px solid #e5e0ee;border-radius:8px;background:#fff;box-shadow:0 3px 8px #30234605}.compose-tabs{display:flex;gap:18px;padding:0 12px;border-bottom:1px solid #efeaf5;height:38px}.compose-tabs button{font-size:calc(9px * var(--font-scale,1));color:#a89bb9;padding:0;border-bottom:2px solid transparent}.compose-tabs button.selected{color:#7860af;border-bottom-color:#a28ac9}.reply-target{display:flex;align-items:center;gap:8px;font-size:calc(8px * var(--font-scale,1));color:#b0a4be;padding:8px 12px 0}.reply-target select{font-size:calc(8px * var(--font-scale,1));border:0;padding:4px 0;color:#9381a9;max-width:80%;box-shadow:none}.composer textarea{border:0;display:block;min-height:98px;max-height:250px;width:100%;padding:10px 14px;resize:vertical;font-size:calc(11px * var(--font-scale,1));box-shadow:none}.compose-footer{border-top:1px solid #f4f0f8;padding:10px 11px;display:flex;align-items:center;justify-content:space-between;gap:9px}.compose-footer>span{font-size:calc(8px * var(--font-scale,1));color:#ad9ebb;line-height:1.5;max-width:180px}.simulate{padding:0 12px 10px;color:#a491bb;font-size:calc(8px * var(--font-scale,1))}.ticket-details{background:#fcfcfe;border-left:1px solid var(--line);padding:21px 16px}.detail-heading{display:flex;justify-content:space-between;align-items:center;font-size:calc(10px * var(--font-scale,1));font-weight:600;margin-bottom:24px;color:#716a82}.detail-heading svg{color:#a397b2}.ticket-details label{display:block;font-size:calc(9px * var(--font-scale,1));color:#a198b0;margin-top:18px}.ticket-details select{width:100%;display:block;margin-top:7px;padding:9px;font-size:calc(10px * var(--font-scale,1));background:#fff;color:#7a6f8c;min-height:33px}.field-help{font-size:calc(8px * var(--font-scale,1));color:#b6a9c3;margin:5px 0 -5px}.detail-section{border-top:1px solid #eee9f2;margin-top:24px;padding-top:20px}.section-label{font-size:calc(8px * var(--font-scale,1));letter-spacing:1px;color:#aaa0b7;display:block;margin-bottom:14px}.customer{display:flex;align-items:center;gap:8px;font-size:calc(10px * var(--font-scale,1));color:#756984}.customer .avatar{width:28px;height:28px;font-size:calc(8px * var(--font-scale,1))}.customer-email{font-size:calc(9px * var(--font-scale,1));color:#a79ab4;margin:10px 0 0;overflow-wrap:anywhere}.order-ref{display:flex;align-items:center;justify-content:space-between;padding:10px 11px;border:1px solid #e9e3ee;border-radius:6px;font-size:calc(10px * var(--font-scale,1));color:#8e7da2;background:#fff}.linked-channel{display:flex;gap:7px;align-items:center;font-size:calc(9px * var(--font-scale,1));color:#9385a3;margin-bottom:10px}.detail-hint{display:flex;gap:8px;align-items:flex-start;border:1px solid #e9e5f3;background:#f5f2fa;border-radius:7px;padding:11px 9px;margin-top:25px;color:#ab9cbe}.detail-hint svg{flex-shrink:0}.detail-hint p{font-size:calc(8px * var(--font-scale,1));line-height:1.8}.footer{display:flex;justify-content:space-between;padding:3px 35px 18px;color:#acacb9;font-size:calc(9px * var(--font-scale,1))}.footer i{font-style:normal;margin:0 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